Maintenance and Incidents

Maintenance of all Pawsey systems happens on an ongoing basis.  Maintenance, whether requiring an outage or not, allows Pawsey to take preventative action towards mitigating any hazards or risks that might affect the functionality of those systems and/or to upgrade the capabilities of its systems . Maintenance typically includes software/hardware updates, routine performance checks and faulty component replacements. 

Pawsey schedules "systems at risk" times so that our user community can plan for outages that may be required but which have not yet been communicated, and aims to carry out any maintenace activity which may affect our user community within those times.

The current scheduled "systems at risk" time is the first Tuesday of each month, however maintenance outages will normally be comfirmed, along with an estimated timeframe , by email, the week before. 

Incidents are, by their nature, unscheduled and, furthermore, service outages can arise from incidents with infrastructure beyond the Pawsey systems themselves (eg, Power, Cooling)

Maintenance and Incident Information

Pawsey maintains Maintenance and Incident communications within its Status Page at https://status.pawsey.org.au/indicents.

Users of Pawsey Systems are automatically subscribed to a mailing list that receives updates of these communications.
(Note: You cannot unsubscribe from these updates whilst you are an active user of Pawsey systems)

If you wish to receive a copy of these emails at an address other than the institutional one you provided to Pawsey when
activating your account, you can subscribe via the status page.

Progress updates

Pawsey staff will try to provide progress updates on these pages, as workloads allow, however when incident outages have occurred, we do ask our user community for their patience and understanding with regard to updates, as staff focus will be on getting the systems back into service while sustaining all the jobs in the queues.