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Lodge a support request at the Pawsey support portal or help@pawsey.org.au stating:
- which resource you cannot log in to (e.g. magnussetonix.pawsey.org.au, magnusdata-datamover.pawsey.org.au).
- your username. Never email your password.
- the time at which you last received the error.
- the IP address you are trying to connect from (if you know it).
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