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FAQs and Troubleshooting

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titleI want to change my password or forgot my password.

If you need to change your Pawsey account password, visit https://support.pawsey.org.au/password-reset/ 
If you do not remember your old password, please reset it from https://support.pawsey.org.au/password-reset/?action=sendtoken

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titleI need to have administrator privileges

Users are only granted standard user privileges. If you require administrator privileges to perform a function, please contact help@pawsey.org.au with your request.

Visualisation Lab users only: As an alternative, you can use your laptop.


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titleDoes internet disconnection or accidentally closing browser end my remote visualisation session?

No. You only need to re-login to your remote session and everything will be back to the stage when you got disconnected.


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titleMy account has been locked

Please send a help request to help@pawsey.org.au with details of the system, node name and your Pawsey username.

Nebula - Remote Vis

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titleAvizo license is not activated

When launching Avizo:

Activate AvizoUse FNP license server → type "prod-licence-server2.pawsey.org.au " in the box (without quotes) → click Activate

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titleI am having technical issues with the system

Send your issue with details (e.g. screenshots, username, error message, etc.) to help@pawsey.org.au

In urgent situations please contact the representative listed on the touch screen information panel



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