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Excerpt
hiddentrue

FAQs and Troubleshooting

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titleI need to have administrator privileges

Users are only granted standard user privileges. If you require administrator privileges to perform a function, please contact help@pawsey.org.au with your request.

Visualisation Lab users only: As an alternative, you can use your laptop.


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titleDoes internet disconnection or accidentally closing browser end my remote visualisation session?

No. You only need to re-login to your remote session and everything will be back to the stage when you got disconnected.


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titleMy account has been locked

Please send a help request to help@pawsey.org.au with details of the system, node name and your Pawsey username.

Nebula - Remote Vis

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titleAvizo license is not activated

When launching Avizo:

Activate Avizo → Use FNP license server → type "prod-licence-server2.pawsey.org.au " in the box (without quotes) → click Activate

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titleWhen starting a remote vis session, I get the error "Xrdp failed to start"

This can occur when your /home drive is full and the remote vis system cannot create the required temporary files.


Check your available quota with the below command:

Code Block
quota

The output should resemble the following

Code Block
-bash-4.2$ quota
Disk quotas for user XXX (uid XXX): 
		Filesystem blocks quota limit grace files quota limit grace 
netapp00:/vol/home 
				1048576* 1048576 1048576 1890 104857600 104857600

If the first number is equal to or exceeds the second number (quota), then you will need to free up some space. It is also possible to exceed the file count limit (4th and 5th number), In which case you will need to delete some of your data with lots of small files.


A detailed explanation and guide on how to do this can be found in the supercomputing documentation: Quota Limit on your home area

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Visualisation Lab

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titleI am having trouble logging in or I am being automatically logged out

The dedicated machines check for a valid booking on our reservation system.

Make sure you have a valid booking and that your booking has been confirmed by the vis team (you should receive an email confirming your booking).

If your issue persists please contact help@pawsey.org.au or in urgent situations please contact the representative listed on the touch screen information panel.


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