A support mechanism for all users of Pawsey systems and services. It provides a single point of contact to seek information or help for any aspect of Pawsey, its operations, or facilities. If in doubt, submit your query here and our triage team will direct your request to the most suitable resource. All requests will be triaged within 4 office hours of receipt.

Security

Pawsey manages security for the Data and Systems under Pawsey control and makes recommendations to external parties as appropriate based on observations. Pawsey also monitor and manage adherence to the pawsey Security policy, and triage any security issues or incidents as they arise.

Visit the Helpdesk Portal or email: help@pawsey.org.au with your request.

COMMUNITY ENGAGEMENT & OUTREACH

Training

Pawsey Supercomputing Centre training courses include introductory sessions on Pawsey, Supercomputing, Cloud computing and Linux, Data Management as well as advanced sessions on MPI, OpenMP, GPU programming and containers. Sessions on visualisation and data are also offered.

Seminars and Workshops

Seminars to engage and inform stakeholders, the public, special interest groups.

Current Seminar, Clinics & Roadshow schedule here: https://www.pawsey.org.au/events/

Request attendance or suggest future subjects, email: help@pawsey.org.au 

Visit the Helpdesk Portal or email: help@pawsey.org.au with your request.

SCIENTIFIC PLATFORMS

The Scientific Platforms Service(s) are focussed on the hardware and related technologies on which researchers can implement their applications, carry out processing or store their data, these services include the equipment to deliver an end-to-end capability.

The Pawsey Supercomputing Centre maintains a range of compute capability and data storage capacity for use by the research community, including:

• Setonix - an HPE/Cray EX supercomputer for traditional HPC, GPU-accelerated programs and large memory applications which also supports radio astronomy operations. It also contains GPU accelerated remote visualisation systems and large scale data movers.

• Topaz - a dedicated GPU-enabled cluster, for GPU-accelerated programs.
• Nimbus -  a Research Cloud allowing the provisioning of resources for pilot studies, data analysis workflows, virtual laboratories, etc.
• Storage - Pawsey provides several levels of storage facilities and filesystems for research applications.

Documentation for using the supercomputers can be found in the Supercomputing Documentation area.

More information relating to the Nimbus research cloud service can be found by following the links found in the Nimbus Documentation.

Technical information on the HPC systems can be found in the more detailed HPC Systems documentation.

Networking

Pawsey manages data movement & communications throughout the Pawsey environment, as well as external links and ingest services to partner entities and research facilities as required.

This link will take you to where you can Apply for Nimbus Cloud access.

Visit the Helpdesk Portal or email: help@pawsey.org.au with your request.

Supercomputing Services

• Expert Advice, Solution Design and Consulting
• Large Scale computing support and research
  • numerical simulations, data science, scientific domain support
• Code Development and Optimisation, Scalability analysis
  • parallelisation and accelerated computing, performance investigation, optimisation support
• Computational and Data Workflows
  • scheduling, containers, workflow tools
• Scientific Software and Tools
  • preinstalled packages and tools, support in software installation

Supercomputing Documentation

Nimbus Research Cloud Services (https://nimbus.pawsey.org.au)

• Expert Advice, Solution Design and Consulting
• Support in setting up VMs on Nimbus 
• Recommendations and Use Cases

Cloud Documentation

Managed Storage Services (https://data.pawsey.org.au)

• Expert Advice, Solution Design and Consulting
• Capabilities for building, archiving and sharing research data collections
• Data Portal for managing, ingesting, sharing, searching and setting quota (MediaFlux/Data Portal) on the data sets
• Data guides or service information can be found in the data documentation area, and Pawsey Data Portal
• Researchers can be provided with a desktop environment to perform a bulk upload of data to the Pawsey data stores where data pipeline challenges exist

Data Documentation

Visualisation Services

• Expert Advice, Solution Design and Consulting
• Visualisation and Visual Analysis
• Hardware, software and expertise, to tackle the whole range of visualisation activities that are relevant to the research community
• Several forms of visualisation services which can be leveraged by Researchers
  • High-end visualisation workstations 
  • Remote visualisation (https://remotevis.pawsey.org.au)
• Researchers can be provided with support with their efforts in a visualisation environment.

Visualisation Documentation

Supercomputing Services

Access available through merit allocation schemes: NCMAS, Pawsey Partner.

Visit Supercomputing Application Process for more information.

Nimbus Research Cloud Services

Visit Apply for Nimbus Cloud access for more information.

Managed Storage Services

Visit Managed Storage for more information.

Visualisation Services

Visit /wiki/spaces/VIS/pages/58298672 for more information.

Visit the Helpdesk Portal or email: help@pawsey.org.au with your request.